PRIVACY POLICY
Effective Date: 19 July 2026
Last Updated: 19 July 2026
1. Introduction
Welcome to Lune Nova (“Lune Nova”, “we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.lunenova.com (“the Website”) or use our services.
Lune Nova is an interior design and renovation company providing residential, hospitality, retail, and corporate design services throughout South Africa.
If you have any questions regarding this Privacy Policy, you may contact us at:
Email: info@lunenova.com
Website: https://www.lunenova.com
2. Data Collected
Depending on how you interact with our Website, we may collect:
Personal Information
- Full name
- Email address
- Telephone number
- Company name (where applicable)
- Physical address
- Project information
- Any information voluntarily submitted through contact forms
Technical Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- Cookies and similar technologies
3. How We Collect Information
We collect personal information when you:
- Complete a contact form
- Request a quotation
- Subscribe to our newsletter
- Communicate with us by email or telephone
- Visit our Website
- Engage with us through social media
4. Why We Collect Your Information
We process your personal information to:
- Respond to enquiries
- Provide quotations
- Deliver our services
- Schedule consultations
- Improve our Website
- Send important service communications
- Send marketing communications (only with your consent where required)
- Meet our legal obligations
5. Lawful Basis for Processing
In accordance with POPIA, we process personal information where:
- You have provided consent;
- It is necessary to perform a contract with you;
- We have a legitimate business interest;
- Processing is required by law.
6. Cookies
Our Website may use cookies to:
- Improve user experience
- Analyse Website traffic
- Remember user preferences
- Enhance Website functionality
You may disable cookies through your browser settings. Certain Website features may not function correctly if cookies are disabled.
7. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary, including:
- Website hosting providers
- Email service providers
- Analytics providers
- IT support providers
- Professional advisors
- Government or regulatory authorities where legally required
All third parties are expected to comply with applicable data protection laws.
8. International Transfers
Where personal information is transferred outside South Africa, we will ensure appropriate safeguards are in place as required by POPIA.
9. Data Security
We implement reasonable technical and organisational measures to protect your personal information against:
- Loss
- Unauthorised access
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
Information that is no longer required is securely deleted or anonymised.
11. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent
- Object to certain processing activities
- Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us using the details below.
12. Third-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.
13. Children’s Privacy
Our Website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
14. Marketing Communications
Where permitted by law, we may send promotional communications regarding our services.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the revised “Last Updated” date.
16. Contact Us
If you have questions about this Privacy Policy or how we process your personal information, please contact us:
Lune Nova
Website: https://www.lunenova.com
Email: info@lunenova.com
17. Information Regulator (South Africa)
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
POPIA Compliance Notice
By using this Website and voluntarily submitting your personal information, you acknowledge that Lune Nova may collect, process, store, and use your personal information in accordance with this Privacy Policy and the Protection of Personal Information Act, 2013 (POPIA). Where required by law, your consent will be requested before processing your personal information.